FAQ
Frequently asked questions
Straight answers about managed IT, security and working with us.
What are managed IT services?
A proactive way to run your technology. Instead of waiting for something to break and paying by the hour, we monitor your systems 24/7, handle routine maintenance and give you unlimited help desk support for a predictable flat monthly fee.
Do you provide on-site support?
Yes. Most daily issues are fixed remotely, which gets you back to work faster, and we dispatch on site in Suffolk County, Nassau County, Manhattan and Brooklyn when hardware fails or hands-on work is needed.
How much do your services cost?
Plans are flat-rate and monthly. The price depends on your number of users and locations and your security and compliance needs. You get a transparent custom quote after the free IT assessment.
Do you support Apple / Mac environments?
Yes. Windows PCs, Macs or a mix of both are managed, secured and supported.
How quickly do you respond to support requests?
Critical network-down emergencies are handled immediately. Standard help desk tickets are answered and resolved within the service levels written into your contract.
Can we see our tickets, devices and backups?
In this demo, yes: the client portal shows open tickets, device health, backup status, security score and invoices. Try it under Client Login.
Next step
Find out where your IT stands — free.
A free IT assessment looks at your network, security, Microsoft 365 and backups, then gives you a plain-English report and a flat-rate quote. No obligation.
Call 631-375-1173 · Email support@innovacsops.com